FAQ
Frequently Asked Questions
How do I book an experience?+
Go to the Experiences page, pick an experience, choose an upcoming date, enter your party size, and submit your contact details. Your seats are reserved the moment you submit.
Can a date get overbooked?+
No. Each date has a set number of seats, and the system double-checks remaining capacity at the moment you submit, so a date can never be booked past its stated limit.
Do I need a waiver?+
Some experiences involve inherent physical risk and may require a liability waiver before participating. See the safety notice on the About page and on each experience's listing.
How do I reschedule or cancel?+
Contact us using the phone number or email on the Contact page and we'll help you find a new date.
Do I have to pay online to book?+
No — payment in person is the default. Online payment, when offered, is an optional add-on shown after your booking request is submitted.